Composition of customer-oriented documents
Currently, almost all the relationships that are established between organizations and/or individuals have the document as a supporting element: proposals, [...]
Artificial intelligence and natural language for document generation: intelDok arrives
The intelDok project will bring natural language capabilities to our iberDok communications and document generation solution. Through this innovation project [...]
Personalized communication and intelligent document generation in banking and insurance.
The finance, banking or insurance sectors are in an unstoppable digital revolution with connected customers and demand for omnichannel [...]
Keys to report generation in communication personalization
The creation of reports with a large volume of data and that are easy to understand for users becomes a [...]
The challenge of personalising communications to improve the customer experience
Nowadays, companies generate a high volume of information and documents that they send to their customers through more channels than [...]
iberDok CCM reference solution in Latin America according to Aspire
Every year, Aspire Leaderboard sets up a leaderboard that allows potential buyers to compare solution providers for the management of [...]
New Gartner benchmark for Iberdok as a representative CCM
Our intelligent document and form generator, iberDok, has been included by Gartner in its 'Market Guide for CCM' report, highlighting [...]
Dynamism and personalisation of customer communications
As we have mentioned in previous articles, customer communications are crucial for a business because, depending on the quality of [...]
What do analysts value in a CCM customer communication solution?
Often business software solutions, cloud solutions and other types of business tools focus the definition of their functionalities and features [...]
Trends 2021 in digital customer communications
The world of customer communications is constantly changing and, with the speed at which our technology is advancing, these changes [...]
Features to highlight in customer-oriented CCM solutions
In a previous article, we outlined the main benefits that a CCM solution could provide in terms of increasing customer [...]
CCM solutions and customer retention: what are the benefits?
In these times of uncertainty and chaos, many companies have been forced to cut their marketing budget due to the [...]