How to Structure Documents for Easy Reading
Sending documents is no longer enough. Many customers never read them in full, because the information is presented in [...]
Security, Privacy, and Regulatory Compliance in CCM Solutions
A CCM solution manages critical communication processes with customers, users, and citizens. This means working with sensitive documentation, personal [...]
AI Integration in Customer Communications Management
The integration of AI techniques can help CCM solutions like iberDok analyze data more efficiently, personalize communications, and improve [...]
Intelligent and automated tender document creation and publication
"The common parts and contents of procurement tender documents, with minor or occasional modifications, require a great deal of [...]
Personalized communication and intelligent document generation in banking and insurance.
The finance, banking, and insurance sectors are undergoing an unstoppable digital revolution, with connected customers and a growing demand [...]
Keys to report generation in communication personalization
Creating reports with large volumes of data that are easy for users to understand becomes a major challenge for [...]
Composition of customer-oriented documents
Creating reports with large volumes of data that are easy for users to understand becomes a major challenge for [...]
Accessible PDF/UA: a real need for organizations, large companies, and public administrations that publish documents for citizens
Digital accessibility has stopped being a secondary issue and has become a strategic, regulatory, and operational requirement. Any organization [...]
Artificial intelligence and natural language for document generation: intelDok arrives
The intelDok project will bring natural language capabilities to our iberDok communications and document generation solution. Through this innovation project [...]
The challenge of personalising communications to improve the customer experience
Nowadays, companies generate a high volume of information and documents that they send to their customers through more channels than [...]
iberDok CCM reference solution in Latin America according to Aspire
Every year, Aspire Leaderboard sets up a leaderboard that allows potential buyers to compare solution providers for the management of [...]
New Gartner benchmark for Iberdok as a representative CCM
Our intelligent document and form generator, iberDok, has been included by Gartner in its 'Market Guide for CCM' report, highlighting [...]