The challenge of personalising communications to improve the customer experience
Nowadays, companies generate a high volume of information and documents that they send to their customers through more channels than [...]
iberDok CCM reference solution in Latin America according to Aspire
Every year, Aspire Leaderboard sets up a leaderboard that allows potential buyers to compare solution providers for the management of [...]
New Gartner benchmark for Iberdok as a representative CCM
Our intelligent document and form generator, iberDok, has been included by Gartner in its 'Market Guide for CCM' report, highlighting [...]
Dynamism and personalisation of customer communications
As we have mentioned in previous articles, customer communications are crucial for a business because, depending on the quality of [...]
What do analysts value in a CCM customer communication solution?
Often business software solutions, cloud solutions and other types of business tools focus the definition of their functionalities and features [...]
Trends 2021 in digital customer communications
The world of customer communications is constantly changing and, with the speed at which our technology is advancing, these changes [...]
Features to highlight in customer-oriented CCM solutions
In a previous article, we outlined the main benefits that a CCM solution could provide in terms of increasing customer [...]
CCM solutions and customer retention: what are the benefits?
In these times of uncertainty and chaos, many companies have been forced to cut their marketing budget due to the [...]
Aspire places us once again in the leadership of customer communication management solutions.
We have consolidated our position in Spain as a leader in the generation of documents and forms with the highest [...]
Choosing a CCM solution (Customer Communication Management) quickly and well
When you choose a customer communication management (CCM) software - or any other business software, for that matter - you [...]
From intelligent documents to dynamic communications
That the relationship with our clients is changing is a fact we can all appreciate. New technologies and the massive [...]
How to boost the digital sales process in the insurance sector
Do you want to give your customers access to their pre-contractual policy documentation anytime, anywhere? Sign and contract it from [...]