The intelligent communications solution for a unique user experience
iberDok, creation of documents and forms for customized dynamic communications
The leading CCM (Customer Communication Management) solution for usability and efficiency
iberDok is the solution for your customer communication management needs.
It facilitates template-based document and form editing and makes it easy to integrate and reuse static and dynamic information objects.
It enables the generation of communications in the three main areas of CCM solutions:
Designed for all types of users
We put technology in the hands of the people and independent of IT
iberDok allows any user with office application skills to get the most out of the system, thanks to its user-friendly approach to customising communications. And it facilitates the collection of data for their use and management without the need for custom developments.
Have trusted iberDok
Aspire Leaderboard
One more year, leaders in the CCM market in Spain according to international analysts.
Each year, Aspire Leaderboard puts together a leaderboard to enable potential buyers to compare the various suppliers of customer communications management solutions. After analysing the functions, usability, behaviour and user experience of a number of products, iberDok emerged as one of the leading solutions.
Certified security and trust
iberDok is established as a benchmark in CCM at an international level
At iberDok, security is the foundation of our CCM platform. We hold the ENS High Level, ISO 27001, and ISO 27018 certifications, which endorse secure information management, personal data protection, and regulatory compliance. These accreditations guarantee confidentiality, integrity, traceability, and privacy, positioning iberDok as a reliable solution prepared for critical environments and organizations with the most demanding security standards.
iberDok highlights
Intelligence and innovation
Customization based on information known or entered by the user. Dynamic and intelligent communications based on business rules and data dependencies. Multi-language behaviour in documents.
Our solution’s use of advanced technology such as Artificial Intelligence and Blockchain guarantees the best results for the organization.
Safety and accessibility
Security and auditing (organisation, users, statistics…). Ability to integrate with different types of applications and systems. High performance for large volumes of documents.
Independence with regard to the infrastructure/platform. Ready for multi-device operation. Based on state-of-the-art standards.
Follow-up of the Owasp top 10 recommendations and security of document and form integrity and the permitted actions.
Focused on the customer (customer centric)
A customer centric model must integrate all information known about the customer and be able to access it in real time so as to create up-to-date communications.
iberDok helps companies to design unique and customized user experiences that encompass all user contact points, regardless of the channel used.
Featured publications
Case Study: EJIE – Basque Government
iberDok + Blockchain
Blog
How to Structure Documents for Easy Reading
Sending documents is no longer enough. Many customers never read them in full, because the information is presented in [...]
Security, Privacy, and Regulatory Compliance in CCM Solutions
A CCM solution manages critical communication processes with customers, users, and citizens. This means working with sensitive documentation, personal [...]
AI Integration in Customer Communications Management
The integration of AI techniques can help CCM solutions like iberDok analyze data more efficiently, personalize communications, and improve [...]
