iberDok CCM solution components
IberDok is a web solution formed by 5 related components that allow a complete management of communications and of the platform, documents and forms. The features of iberDok make its implementation, due to its independence from IT, its fast learning curve or its ability to integrate with the organization’s systems, optimize the need to generate personalized communications with customers both on demand and massively.
Reusable content based on business rules
Automation and guidance for generating documents in any format
Interactive data capture and management processor
User-friendly administration console
Communications composition engine
Composition of communications on an unattended basis
A high-performance, high-capacity solution
Flexibility / Agility
Agile and adaptable system reducing the time-to-market.
Ease and simplicity for the organization’s users.
Independence from IT in form design/maintenance.
Customized forms and documents based on information available to the organization and/or new information.
Intelligent forms and documents with rule-based behaviour and information dependencies.
Multi-language behaviour in forms and documents.
Centralized generation of documents available.
Various output formats: HTML5, PDF/a, XML…
Multichannel distribution: document manager integration (CMIS, DB…)
Web, Accessibility and Security
Ready for multi-device operation.
Based on state-of-the-art standards.
AA accessible forms.
Follow-up of the Owasp top 10 recommendations and security of document and form integrity and the permitted actions.
Question association with possible outcomes. Limited data.
Specific representation types: radio buttons, check-boxes, etc.
Action customization and integration.
Automatic information extraction.
User interaction guided and directed by the actual document/form.
Different interaction possibilities: form or slider.
Wizard integrated into form with progress information.
Standardization of documents, forms and blocks.
Reuse of blocks and elements.
Centralization: Unified catalogue of elements.
Global on the form.
Contextual information for each entry.
Security and auditing (organization, users, statistics…)
Ability to integrate with different types of applications and systems.
High performance for high user volumes.