A CCM solution manages critical communication processes with customers, users, and citizens. This means working with sensitive documentation, personal data, workflow automation, document traceability, and multiple delivery channels.

That is why, in this type of platform, security should not be understood as an added value, but as an essential foundation. Certifications make it possible to demonstrate that the technology is built on controls, processes, and measures aligned with recognized and demanding frameworks.

At iberDok we understand that a CCM solution must offer much more than functional capability. It must provide real guarantees in information management and data protection.

In an environment where information security, privacy, and regulatory compliance are increasingly decisive, iberDok strengthens its position as a CCM (Customer Communications Management) solution by holding the ENS High, ISO 27001, and ISO 27018 certifications.

These certifications attest that iberDok meets the most demanding standards in security, risk management, and personal data protection. For organizations that need a reliable platform to generate, manage, and distribute communications, having a certified CCM solution is key.

ENS High: the highest level of security requirements

The ENS High certification accredits compliance with especially rigorous measures to protect systems, services, and information.

In the case of iberDok, this certification strengthens aspects such as confidentiality, integrity, authenticity, traceability, and information preservation. All of this is particularly relevant in environments where security and service continuity are critical.

For public bodies, regulated entities, and organizations that handle sensitive information, a CCM solution with ENS High guarantees robustness and reliability.

ISO 27001: information security with a comprehensive approach

ISO 27001 recognizes that iberDok manages information security through risk identification, controls, continuous monitoring, and ongoing improvement.

In a CCM solution, this enables better information management, tighter control over document processes, and effective protection of critical business assets.

For customers, it means working with a platform designed to meet current demands in cybersecurity and data governance.

ISO 27018: enhanced personal data protection in cloud environments

ISO 27018 ensures the protection of personal data in the cloud — a key requirement for CCM solutions like iberDok, which handles communications containing sensitive information.

This certification reinforces privacy, transparency, and the responsible handling of data, which is fundamental for meeting regulatory requirements and maintaining customer trust.

iberDok, a CCM solution ready for demanding environments

ENS High, ISO 27001, and ISO 27018 position iberDok as a CCM solution prepared to address security and data protection challenges.

This certified foundation delivers value in secure communications management, information protection, process traceability, and operational confidence in critical environments.

With these certifications, iberDok consolidates its value proposition as a secure, reliable CCM solution ready to meet the requirements of demanding organizations.