AI Integration in Customer Communications Management
The integration of AI techniques can help CCM solutions like iberDok analyze data more efficiently, personalize communications, and improve [...]
Intelligent and automated tender document creation and publication
"The common parts and contents of procurement tender documents, with minor or occasional modifications, require a great deal of [...]
Personalized communication and intelligent document generation in banking and insurance.
The finance, banking, and insurance sectors are undergoing an unstoppable digital revolution, with connected customers and a growing demand [...]
Keys to report generation in communication personalization
Creating reports with large volumes of data that are easy for users to understand becomes a major challenge for [...]
Composition of customer-oriented documents
Creating reports with large volumes of data that are easy for users to understand becomes a major challenge for [...]
Artificial intelligence and natural language for document generation: intelDok arrives
The intelDok project will bring natural language capabilities to our iberDok communications and document generation solution. Through this innovation project [...]
iberDok CCM reference solution in Latin America according to Aspire
Every year, Aspire Leaderboard sets up a leaderboard that allows potential buyers to compare solution providers for the management of [...]
New Gartner benchmark for Iberdok as a representative CCM
Our intelligent document and form generator, iberDok, has been included by Gartner in its 'Market Guide for CCM' report, highlighting [...]
Dynamism and personalisation of customer communications
As we have mentioned in previous articles, customer communications are crucial for a business because, depending on the quality of [...]
Trends 2021 in digital customer communications
The world of customer communications is constantly changing and, with the speed at which our technology is advancing, these changes [...]
Features to highlight in customer-oriented CCM solutions
In a previous article, we outlined the main benefits that a CCM solution could provide in terms of increasing customer [...]
CCM solutions and customer retention: what are the benefits?
In these times of uncertainty and chaos, many companies have been forced to cut their marketing budget due to the [...]